This Privacy Policy explains how Al-Rehman Travels (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our services, including our website, when booking flights, Hajj and Umrah packages, visa processing, and other travel solutions.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. 📝 Information We Collect
We collect various types of information to provide and improve our travel services. This typically includes:
- Identity and Contact Data: Your name, email address, phone number, physical address, and date of birth.
- Travel Data: Passport details (number, issue/expiry date, photo), visa information, nationality, gender, preferred travel dates, and itinerary details.
- Payment Data: Credit/debit card numbers, bank account information, or other payment details processed through secure, third-party payment gateways.
- Technical Data: Internet Protocol (IP) address, browser type, time zone setting, operating system, and information about how you use our website (via cookies and other tracking technologies).
- Special Categories of Data: In connection with Hajj and Umrah packages, we may collect information regarding religious beliefs or health requirements, strictly to fulfill your travel and accommodation needs.
2. 💡 How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process and confirm your flight bookings, hotel reservations, Hajj/Umrah packages, and visa applications.
- Third-Party Sharing (Crucial for Travel): To transmit necessary personal and travel data to airlines, hotels, visa agencies, ground transportation providers, and other travel service partners to fulfill your booking.
- Customer Service: To respond to your inquiries, provide assistance, and send you updates regarding your travel plans.
- Communication: To send you promotional materials, updates, or newsletters, which you can opt-out of at any time.
- Security and Legal Compliance: To detect and prevent fraud, enforce our terms and conditions, and comply with applicable legal obligations and regulatory requests.
3. 🌐 Sharing Your Personal Data (Third-Party Disclosure)
As a third-party travel provider, sharing your data is essential to execute your travel arrangements. We share your personal data with:
- Travel Providers: Airlines, hotels, tour operators, and visa processors who need the information to confirm and deliver the services you booked.
- Service Providers: Third parties who perform functions on our behalf, such as payment processing, website hosting, marketing, and analytical services.
- Legal Authorities: When required by law or in response to a valid legal process (e.g., a court order or subpoena).
We do not sell your personal data to third parties for marketing purposes.
4. 🍪 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are used to:
- Analyze Website Traffic: Understand how users interact with our website to improve our services.
- Personalize Your Experience: Remember your preferences (like language) and booking history for future visits.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
5. 🔒 Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees, agents, and other third parties who have a business need to know.
6. ⚖️ Your Data Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Object to the processing of your data for certain purposes (like direct marketing).
To exercise any of these rights, please contact us using the details below.
7. 📧 Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: fazal@rehmantravels.net
- Phone: +1 (212) 518-6511
- Address: 169-26 Hillside Ave, Jamaica NY 11432